Terms of sale

1.1. These general terms and conditions of use of the website and sale of products (hereinafter referred to as the "General Terms and Conditions of Sale") apply, without restriction or reservation, to all sales concluded by APIK CONCEPT, a simplified joint-stock company holding the "Looking for Wild" brand, whose registered office is located at 221 Quai Jean Jaurès in Mâcon (71000) with a share capital of 1,000 euros registered under number 818 367 880 RCS MACON (hereinafter referred to as the "Seller") to consumers and non-professional customers (hereinafter referred to as "Customers" or "Customer") wishing to purchase the products offered for sale by the Seller (hereinafter referred to as the "Product" or "Products") on the website https://www.lookingforwild.com and all of its pages (hereinafter the “Website”).
1.2. They specify in particular the conditions of ordering, payment, delivery and management of any returns of Products ordered by Customers.
1.3. These General Conditions of Sale may be supplemented by specific conditions, stated on the website, before any transaction with the Customer.
1.4. These General Conditions of Sale apply to the exclusion of all other conditions, and in particular those applicable to sales in stores or through other distribution and marketing channels.
1.5. They are accessible at any time on the Website and will prevail, where applicable, over any other version or any other contradictory document.
1.6. These General Conditions of Sale may be subject to subsequent modifications; the version applicable to the Customer's purchase is that in force on the Website on the date the order is placed.
1.7. Amendments to these General Terms and Conditions of Sale are binding on users of the Website from the time they are posted online and cannot apply to transactions concluded previously.
1.8. The Customer declares having read these General Terms and Conditions and having accepted them by checking the box provided for this purpose before implementing the online ordering procedure on the Website.
1.9. Validation of the order by the Customer therefore constitutes acceptance without restriction or reservation of these General Conditions of Sale.
1.10. The Customer acknowledges having the capacity required to contract and acquire the Products offered on the Website.

2.1. The Products offered for sale on the Website are technical climbing clothing that can be worn on a daily basis.
2.2. The main characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity of the Products are presented on the Website.
2.3. The Customer is required to read this before placing any order.
2.4. The choice and purchase of a Product is the sole responsibility of the Customer.
2.5. The photographs and graphics presented on the Website are not contractual and cannot engage the responsibility of the Seller.
2.6. The Customer is required to refer to the description of each Product in order to know its properties, essential features and delivery times.
2.7. The contractual information is presented in French and is subject to confirmation at the latest at the time of validation of the order by the Customer.
2.8. For all Products shipped outside the European Union and DOM-TOM, the price will be calculated excluding taxes automatically on the invoice.
2.9. Customs duties or other local taxes or import duties or state taxes may be payable. They will be the responsibility of and are the sole responsibility of the Customer.

3.1. Product offers are subject to availability, as specified on the Website in the Product description.

Email address: contact@lookingforwild.com

Telephone coordinates: 09.86.30.66.60

Creating an account
5.1. Creating an account is not mandatory to order on the Website.
5.2. To create a customer account on the Website (hereinafter referred to as the “Account”), the Customer must provide their first and last name, postal address, email address and telephone contact details. They will then be asked for a password.
5.3. All data transmitted by the Customer will be stored by the Seller, in a secure manner, in accordance with its Confidentiality Policy in full compliance with the rules relating to personal data.

Account Closure
5.4. The Customer is free to request the closure of his Account by sending an email indicating his intention to close his Account to the following email address: contact@lookingforwild.com.

6.1. It is up to the Customer to select on the Website the Products that he wishes to order, according to the following terms:
A. Choice of Product: the Customer chooses:
– The product,
– The color,
– The size (the number of products in stock appears once the size is entered),
– The desired quantity
– The Customer clicks on the “ADD TO CART” banner
B. Validation of the selected products and summary: The Customer clicks on the “your basket” tab symbolized by the following image:then on the banner “VALIDATE THE ORDER”
– The Customer accesses a page summarizing the chosen Product, the quantity of Product chosen, the price of the Product and the price of transport if applicable;
– The Customer provides his/her billing details, namely his/her first name, last name, company name (optional), address, telephone number and email address, which constitute personal data processed in accordance with the Seller's privacy policy (hereinafter referred to as the “Privacy Policy”) accessible on the Website;
C. The Customer has the possibility to check the details of his order, its total price and to correct any errors before confirming his acceptance.
D. Payment of the Product: The Customer clicks on the “PAY BY BANK CARD” banner and chooses the type of bank card (CB, Visa or Mastercard) that he wishes to use to pay for his order;
– The Customer is redirected to a secure payment page where he enters his bank details, which constitute personal data processed in accordance with the Confidentiality Policy,
– A payment confirmation page appears once the payment is validated.
E. Confirmation of the order by e-mail
– An email is sent by the Seller to the email address provided by the Customer summarizing the contractual conditions and the withdrawal procedures.

Changing orders
7.1. Once confirmed and accepted by the Seller, under the conditions described above, the order cannot be modified.

Cancellation of orders
7.2. Once confirmed and accepted by the Seller, under the conditions described above, the order cannot be cancelled, except in the exercise of the right of withdrawal or in cases of force majeure.

8.1. The Products are supplied at the current rates appearing on the Website, when the order is registered by the Seller. The prices are expressed in Euros including tax, excluding delivery costs. They take into account the VAT applicable on the day of the order. They do not include processing, shipping, transport and delivery costs, which are invoiced in addition, under the conditions indicated on the Website and calculated prior to placing the order.
8.2. The prices take into account any reductions that may be granted by the Seller.
8.3. Price reductions may be granted as part of commercial operations in the form of a promotional code to be entered in the “promotional code” space in the “My Basket” section on the Website.
8.4. The rates in force are the rates displayed on the Website at the time the order is placed.
8.5. The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.
8.6. An invoice is drawn up by the Seller and given to the Customer upon delivery of the Products ordered.

9.1. The price is payable in cash, in full on the day the order is placed by the Customer, according to the terms specified in the “Orders” article above, by secure payment according to the following terms:
– by bank cards: Carte Bancaire, Visa, EuroCard/MasterCard,
– by Paypal.
9.2. Payment by bank card is irrevocable, except in the event of fraudulent use of the card. In this case, the Customer may request cancellation of the payment and the return of the corresponding amounts.
9.3. Payment data is exchanged in encrypted mode using the SSL (Secure Socket Layer) protocol using the Banque Populaire “Cyberplus paiement” secure payment system.

10.1. With the exception of pre-orders, the Products ordered by the Customer will be prepared and shipped in mainland France, in the European Union and abroad within a maximum of 7 working days for shipments in France and the European Union, and a maximum of 10 working days outside the European Union, from receipt of the order, to the address indicated by the Customer when ordering on the Website. These times are exclusive of transport times, which vary from one country to another.
10.2. The Seller undertakes to make its best efforts to deliver the products ordered by the Customer as soon as possible. If the Products ordered have not been delivered within 7 days after the indicative delivery date, for any reason other than force majeure or the actions of the Customer, the sale may be terminated at the written request of the Customer under the conditions set out in articles L. 216-2 L. 216-3 L. 241-4 of the Consumer Code. The sums paid by the Customer will then be returned to him no later than fourteen days following the date of termination of the contract, excluding any compensation or withholding.
10.3. Delivery is free in mainland France and chargeable for any delivery outside mainland France. A tool for calculating delivery costs based on the delivery address is available on the Website.
10.4. In the event of non-conformity of the Product delivered, the Seller undertakes to remedy this or to reimburse the Customer, as indicated in the article “Liability of the Seller – Warranty”.
10.5. The Seller bears the risks of transport and is required to reimburse the Customer in the event of damage caused during transport.
10.6. The Customer is required to check the condition of the Products delivered. The Customer has a period of 30 days from delivery to make any reservations or complaints by email or post for non-conformity or apparent defect of the Products delivered (for example, damaged package already opened, etc.), with all supporting documents relating thereto (photos in particular). After this period and in the absence of having complied with these formalities, the Products will be deemed to be compliant and free from any apparent defect and no complaints may be validly accepted by the Seller.
10.7. The Seller will reimburse or replace as soon as possible and at its own expense, the Products delivered whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in the articles L. 217-4 et seq. of the Consumer Code and those provided for in these General Conditions of Sale.
10.8. Pre-orders: an indicative delivery date is provided in the event of pre-orders.

11.1. The transfer of ownership of the Seller's Products to the Customer will only take place after full payment of the price by the latter, regardless of the date of delivery of said Products.
11.2. Regardless of the date of transfer of ownership of the Products, the transfer of risks of loss and deterioration relating thereto will only take place at the time when the Customer physically takes possession of the Products. The Products therefore travel at the Seller's risk.

12.1. In accordance with the legal provisions in force, the Customer has a period of fourteen days from receipt of the Product to exercise his right of withdrawal from the Seller, without having to provide reasons or pay a penalty, for the purpose of exchange or reimbursement, provided that the Products are returned in their original packaging and in perfect condition within 30 days from delivery of the Products.
12.2. Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be put back on the market in new condition, accompanied by the purchase invoice.
12.3. Damaged, soiled or incomplete Products will not be accepted.
12.4. Returns are not possible on sale products.
12.5. The right of withdrawal can be exercised by email (contact@lookingfrowild.com) or by post, stating his name, order number, the amount of his order and the order date, to the address indicated in the legal notices, using the withdrawal form available in the Appendix to these General Conditions of Sale, in which case an acknowledgement of receipt on a durable medium will be immediately communicated to the Customer by the Seller.
12.6. In the event of exercising the right of withdrawal within the aforementioned period, only the price of the Product(s) purchased and the delivery costs will be refunded; the return costs will be borne by the Customer.
12.7. The refund will be made, by check or transfer, within 14 days from notification to the Seller of the decision to withdraw.
12.8. If the Customer wishes, rather than cancelling the sale, to exchange the Product, the Customer must specify the nature, size and colour of the desired product. Returns of the Product will be the responsibility of the Customer, regardless of the country of residence.

13.1. The Products sold on the Website comply with the regulations in force in France and have performances compatible with non-professional uses.
13.2. The Products supplied by the Seller benefit automatically and without additional payment, regardless of the right of withdrawal, in accordance with legal provisions,
– the legal guarantee of conformity, for Products which are apparently defective, damaged or damaged or which do not correspond to the order,
– the legal guarantee against hidden defects arising from a material, design or manufacturing defect affecting the products delivered and making them unfit for use,
Under the conditions and according to the terms referred to in the box below and in ANNEX 2.
13.3. In order to assert his rights, the Customer must inform the Seller, in writing, of the non-conformity of the Products within a maximum period of 30 days from the delivery of the Products or of the discovery of hidden defects within the time limits referred to above and return or bring back to the store the defective Products in the condition in which they were received with all the elements (accessories, packaging, instructions, etc.).
13.4. The Seller will refund, replace or repair any Products or parts under warranty deemed non-compliant or defective.
13.5. Shipping costs will be reimbursed on the basis of the invoiced rate and return costs will be reimbursed upon presentation of supporting documents.
13.6. Refunds for Products deemed non-compliant or defective will be made as soon as possible and at the latest within 30 days following the Seller's discovery of the lack of conformity or hidden defect.
13.7. Reimbursement will be made by credit to the Customer's bank account or by bank check addressed to the Customer.
13.8. The Seller shall not be held liable in the following cases:
 non-compliance with the legislation of the country in which the products are delivered, which it is the Customer's responsibility to check,
 improper use, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as in the event of normal wear and tear of the Product, accident or force majeure,
 any disruption or unavailability of the internet network when using the Website,
 any contamination of the Client's computer equipment resulting from the spread of a virus or other computer infections (it being specified that the Client is solely responsible for the security of its computer equipment and must take all appropriate measures to protect its data and/or software from contamination by any viruses circulating on the networks);
 any temporary unavailability of the Website, in particular for reasons of maintenance ;
 any interruption of the Services attributable to the behavior of one or more Customers; As such, in the event of dangerous, illegal, or illicit behavior by the Customer, the Seller reserves the right to close the Customer's account.
13.9. The Seller's warranty is, in any event, limited to the replacement or reimbursement of Products that are non-compliant or affected by a defect.

14.1. The Seller complies with the regulations relating to personal data in accordance with its Privacy Policy, also accessible on the Website.

15.1. The Seller is the owner of intellectual property rights (including in particular the “LOOKING FOR WILD” trademark and the copyright on the content of the Website) which are protected by French and international laws relating to intellectual property.
15.2. Nothing herein may be construed as assigning or transferring to the Customer all or part of the intellectual property rights held by the Seller.
15.3. In general, and without this list being considered exhaustive, the Client undertakes to:
– use the Website only for personal, non-commercial use without making false, abusive, speculative or fraudulent requests;
– not to use robots or other automated means to access this Website or send messages to the email address specified in these General Conditions of Sale;
– not to divert the purpose of the Website and in particular for purposes contrary to public order and morality;
– not to reproduce, copy, transfer, transmit, alter, modify, move, remove, replace or rebroadcast, without the prior written authorization of the Seller, permanently or temporarily, on any medium or in any manner whatsoever, the Website or the content of the Website and/or the name, logo, brand and/or any other information or distinctive sign relating to the Seller’s rights on the Website;
– not to merge all or part of the Website into other computer programs or create derivative works from the Website;
– not to adapt the Website, compile it, decompile it, disassemble it, translate it, analyze it, carry out reverse engineering or any other operation intended to access all or part of the source codes or codes of the Website or attempt to do so, except within the limits authorized by law;
– not to extract or reuse, including for private purposes, without the prior written authorization of the Seller, a substantial or non-substantial part of the content of the databases and archives constituted by the Website;
– not to allow, directly or indirectly, by advice, aid or assistance, any third party whatsoever to carry out any of these acts or to infringe the intellectual property rights of the Seller;
– put in sets up control systems adapted to technical developments to prevent any hacking of the information contained in the Website and in particular to prevent the illicit use or use contrary to these General Conditions of Sale of any information or data in any manner and in any form whatsoever;
– inform the Seller as soon as it becomes aware of any hacking or any illicit or non-compliant use of the Website.
15.4. Furthermore, the Customer undertakes not to correct any anomaly or malfunction of the Website of any nature whatsoever, the Seller reserving this right alone. The Seller does not provide the Customer with the source codes of the Website, which remain the exclusive property of the Seller.

16.1. The Seller may use cookies, files that allow a web server to store information on a Customer's computer, in a secure and time-limited manner.
16.2. The Seller does not sell, assign or transfer this information to third parties.
16.3. Cookies are collected to enable or facilitate the use of the Website and/or for the needs strictly necessary for the provision of the Products requested by the Customer and/or to obtain information on the navigation of Customers and in particular to allow the reconstruction of the Customers' journey.
16.4. The Customer is informed that continuing to browse and use the Website constitutes consent to the storage of cookies on their device.
16.5. The Customer may oppose the recording of cookies, in particular by configuring their internet browser.
16.6. The storage period for cookies may not exceed thirteen months, unless otherwise agreed by the Client.

17.1. In the event of a change in circumstances unforeseeable at the time of conclusion of the contract, in accordance with the provisions of Article 1195 of the Civil Code, the party which has not agreed to assume a risk of excessively onerous performance may request a renegotiation of the contract with its co-contractor.
17.2. If any of the provisions of these General Conditions were declared null or inapplicable pursuant to a law, regulation or following a final court decision, it would be deemed unwritten and the other provisions would remain in force provided that the contractual balance is maintained between the parties.

18.1. The parties shall not be held liable if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure, within the meaning of Article 1218 of the Civil Code.
18.2. The parties expressly agree that the Covid-19 pandemic and all government decisions, laws, decrees or regulations taken as a result of this pandemic (border closures, lockdowns, store closures, etc.) which are likely to cause difficulties in the delivery of the Products (delays, difficulties in restocking, difficulty in tracking orders, etc.) constitute a case of force majeure, regardless of the level of the production chain that they would impact (transport, raw materials, after-sales service, delivery, communication, etc.).

20.1. All disputes to which the purchase and sale transactions concluded in application of these general conditions of sale could give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their follow-ups and which could not have been resolved between the Seller and the Customer will be submitted to the competent courts under the conditions of common law.
20.2. The Customer is informed that he may in any event resort to conventional mediation, in particular with the Consumer Mediation Commission (C. consum. art. L 612-1) or with existing sectoral mediation bodies, and whose references are as follows: CNPM Mediation Consommation or any alternative dispute resolution method (conciliation, for example) in the event of a dispute.